FAQ

Questions, answered straight.

The things people ask before booking — including the awkward ones about money and timing.

What happens on a discovery call?

Thirty minutes, one conversation. We'll ask where your enquiries come from today, what people misunderstand about your business, and what has to change for the site to earn its keep. You'll get a straight answer on whether we're a fit — including when the answer is no.

How much does a project cost?

Projects are quoted individually, because a three-page site and a full rebuild aren't the same job. After the discovery call you get a written scope and a fixed project price before anything starts. No hourly surprises.

How long does a project take?

It depends on the number of pages, how quickly copy gets approved, and whether you already have brand material. You'll get a schedule with your quote, and a weekly note so you always know what's next.

Who writes the content?

We do — that's the part most projects get wrong. We interview you, draft the words, and edit them with you until they sound like your business, not a marketing department's.

Can you work with our existing site?

Often, yes. Sometimes the structure and message need reworking, and sometimes a rebuild is cheaper than repairing what's there. We'll tell you which one you're looking at instead of defaulting to the bigger job.

We already have a designer or developer. Can you still help?

Yes. Plenty of projects need the strategy and words before anyone opens a design file. We can work alongside your team, or hand over a copy deck and page plan they can build from.

What do you need from us to get started?

A decision-maker who can approve work, access to your existing site and analytics if you have them, and a couple of hours in the first fortnight for interviews and reviews. We'll handle the rest.

Do you offer support after launch?

You get a handover session and a plain-English guide so small edits don't need us. If you'd rather someone else handled updates and improvements, we can agree that as a separate arrangement after launch.

We're not sure exactly what we need yet.

That's a normal place to start. Come to a discovery call with the problem rather than the solution — 'enquiries are drying up' is a perfectly good brief.

How do we start?

Book a discovery call. If it's a fit, you get a written plan and a quote. If it isn't, you'll leave with a clearer idea of what to do next anyway.

Still got a question?

Bring it to the call. Thirty minutes is enough time to cover the practical details and find out whether we're the right fit.